Introduction

Thank you for choosing Protoshell Technologies. We strive to deliver high-quality SaaS tools and custom software development services. This Refund Policy outlines the terms and conditions under which refunds may be requested for products or services purchased from us. By making a purchase, you agree to be bound by this Refund Policy.

Eligibility for Refunds

We offer refunds under specific circumstances to ensure fairness and transparency. You may be eligible for a refund if:

• The service or software is not delivered as promised due to an error on our part.
• A technical issue originating from our platform prevents you from accessing the features or services you paid for, and we are unable to resolve the issue within a reasonable timeframe.
• You cancel your subscription within the refund period specified below.

Refund Period

Refund requests must be submitted within 30 days of the original payment date. Requests received after this 30-day period will not be eligible for a refund, except where required by applicable law.

Non-Refundable Cases

Refunds will not be granted under the following conditions:

• You change your mind after purchasing a subscription, service, or custom software solution.
• You fail to utilize the service or software during the subscription period or project timeline.
• The issue arises from third-party software, tools, or integrations not developed or controlled by Protoshell Technologies.
• The purchase involves a custom software development project where work has already commenced, unless otherwise agreed in writing.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at contact@protoshelltechnologies.com.
2. Provide your payment receipt, order ID, and a detailed explanation of the issue prompting your refund request.
3. Our team will review your request and respond within 3-5 business days.
4. If approved, the refund will be processed to your original payment method within 7-10 business days.

Please note that processing times may vary depending on your payment provider.

Custom Software Development

For custom software development projects, refunds are subject to the terms outlined in your specific project agreement. Payments for milestones completed or resources allocated are generally non-refundable unless the deliverables fail to meet the agreed-upon specifications due to an error on our part.

Changes to this Refund Policy

Protoshell Technologies reserves the right to update, change, or modify this Refund Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us:

• Email: contact@protoshelltechnologies.com

We are committed to addressing your concerns promptly and professionally.